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HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 20,000 members worldwide (including 90% of the Fortune 500). |
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HDI-Japan/HDI Asia Contact
1205 Belle Creer Shinyurigaoka,
3-13-1 Kamiasao Asao-ku,
Kawasaki-shi, Japan, 215-0021
Phone: +81-44 -969-5031
Fax: +81-44-969-5032
Email: info@hdi-japan.com
www.HDI-Japan.com
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Whether you want to join HDI as an individual or provide your entire support organization with the benefits of HDI membership, HDI-Japan offers three levels of membership to match your individual needs and budget as well as those of your organization. |
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Cyber
Member |
Cyber
Member Plus |
Site
Member |
Corporate
Member |
| Conference discount |
Yes |
Yes |
Yes for
all member |
Yes for
all member |
| Symposium discount |
Yes |
Yes |
Yes for
all member |
Yes for
all member |
| Training discount |
Yes |
Yes |
Yes for
all member |
Yes for
all member |
| Book store discount |
Yes |
Yes |
Yes for
all member |
Yes for
all member |
| Web access for members only |
Yes |
Yes |
Yes for
all member |
Yes for
all member |
| HDI Industry Leading Publications |
Downloadable |
1 set |
1 set |
3 set |
| Annual Subscription to Support World |
Downloadable |
Downloadable |
Downloadable |
Downloadable |
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Cyber Member : 28,000 JPYen per person/per year
Cyber Member Plus : 40,000 JPYen per person/per year
Site Member : 98,000 JPYen per site/per year
Corporate Member : 294,000 JPYen per company/per year |
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The HDI Annual Conference "HDI Academy" - October 2010 - Tokyo
Created by and for our members, the HDI Annual Conference is the world's leading event for the service and support industry, bringing together more than 200 internal and external customer service and IT support professionals dedicated to achieving excellence.
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Member Networking Forums - Feb/Apr/Jun/Aug/Oct/Dec - Tokyo/Osaka etc.
HDI invites you, the senior level IT service and support professional, to join in HDI's new Networking Forums. The Forum include special topic session and round table discussions. |
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HDI University - February 2010, August 2010 - Tokyo
HDI offers a comprehensive package of training and certification programs through its HDI University events. |
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Study Tours
US HDI Conference & Site visit - March 2010
Australia Training & Site visits - July 2010
Asia Site visits in Hong Kong & Philippines - November 2010
Exchange information with advanced & efficient support centers/professionals in the US, Australia, Hong Kong and Philippines
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HDI Certification is based on internationally recognized open standards developed by committees of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry. HDI's certification preparatory programs, and those of others that cover HDI Certification exam objectives, were written to teach the learning objectives developed for each standard |
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HDI offers training and certification for IT support professional at the following levels:
Customer Service Representative (CSR)
Support Center Analyst (SCA)
Support Center Team Lead(SCTL)
Support Center Manager (SCM)
Support Center Certification Program(SCC)
Knowledge Management Foundation:KCS Principles (KCS) |
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HDI's books, magazines, research reports, and specialty publications provide an impressive breadth and depth of information and inspiration to help your organization to improve and succeed! |
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Digital SupportWorld Magazine
Strategy, best practice, people management, technology, tools and techniques are just a few of the topics covered in-depth by this one-of-a-kind HDI magazine for the support professionals. |
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Focus Books Series
Need more information on current trends? Want to know how another organization thrived on or survived a latest technology? |
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Industry Reports
Here's the inside scoop on statistical information in the support industry - exclusive to members! |
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HDI-Japan has been evaluating customer service centers of big companies every month with changing industry. We have already done more than 700 companies from PC makers, Car, Travel, Bank, Marriage, Stock/Foreign exchange, Insurance, Software, Satellite & CATV, Internet Service provider and transport industry. We are using quality and performance criteria which are from HDI Customer Service Representative (CSR) Certification standards. Many of volunteer base consumers are organized and evaluating these centers through phone call with HDI criteria. The volunteers are coming from the web community site where supporting each other everyday. Finally we grade all evaluated centers to four rankings, 3 Star, 2 Star, 1 Star and Non star, such as 'Michelin Red Guide' in customer service industry. HDI-Japan has been sending the results to mass media as a press release every month. We are able to learn from this benchmarking, such as Quality is two times bigger issue than Performance to increase efficiency and customer satisfaction of customer service centers....... |
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