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HDI Annual Conference and Expo 2005 in Tokyo
HDI 2005 will take place October 19-21, 2005 in exciting downtown Tokyo Shinjyuku at Keio Plaza Hotel.
Discover new best practices. Zone in on proven solutions to challenges, and get a view into the future to foresee emerging trends and strategies. Learn, imagine and dream of new ways to approach day-to-day dilemmas and long-term goals. Gain a new perspective and transform the way you do business. Renew your commitment to delivering excellent service and support to your customers, and improve your organization overall!
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The HDI 2005 Conference Program in Tokyo
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The 2005 conference sessions will focus on strategies designed to address the externally-facing service and support organization, as well as the internally-facing help desk and IT department. The conference will include sessions on the issues surrounding support technologies, call center management, infrastructure management, frontline techniques,strategic issues and trends, customer relationship management, esupport strategies and tools, and people and organization optimization. |
Conference Program at a Glance
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Pre: Wednesday 19, October 2005 |
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9:00- 9:30 |
Registration & Information
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9:30-16:30 |
Pre Workshop 1 "Team Building Exercise" by HDI
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9:30-16:30 |
Pre Workshop 2 "ITIL Seminar" by HDI
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9:30-12:30 |
Pre Workshop 3-1 "With Visionary" by Phil Verghis
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13:30-16:30 |
Pre Workshop 3-2 "With CMO" by Takumi Akune
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Day 1: Thursday 20, October 2005 |
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9:00-17:00 |
Registration & Information
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9:30-11:30 |
Conference Opening
Key-note 1 Ron Muns/HDI Founder & CEO
HDI Award Ceremony
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11:30-12:00 |
Sponsor Intensive Session
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12:00-19:00 |
"Networking & Solution" Expo Open
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12:00-13:00 |
Lunch in Expo Hall
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13:00-14:00 |
Session Track 1 (People/Process/Case Study/Trend)
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14:20-15:20 |
Session Track 2 (People/Process/Case Study/Trend)
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15:30-17:00 |
Technology Session & Coffee Break in Expo Hall
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16:30-17:30 |
Session Track 3 (People/Process/Trend)
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17:00-19:00 |
Sponsor Cocktail Party in Expo Hall
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17:50-18:40 |
Evening Session (People/People)
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Day 2: Friday 21, October 2005 |
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8:00-16:00 |
Registration & Information
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8:30- 9:20 |
Morning Session & Continental Breakfast
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9:30-10:40 |
Key-note 2 Morio Kikuchi
/Former Hang Glider Japanese Champion
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10:00-17:00 |
"Networking & Solution" Expo Open
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11:00-12:00 |
Session Track 4 (People/Process/Case Study/Trend)
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12:00-13:00 |
Lunch in Expo Hall
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12:40-13:40 |
Session Track 5 (People/Process/Case Study/Trend)
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14:00-15:00 |
Key-note 3 Rick Joslin/IHS Support Solutions
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15:00-17:00 |
Technology Session & Coffee Break in Expo Hall
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15:30-17:00 |
Roundtable Discussion
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17:30-20:00 |
HDI-Japan 2005 Conference Party & Prize Giveaway
/HDI Chief Morale Officer/HDI Chief Dancing Officer
/HDI Official Band HITMEN/HDI Official Dancer HITGIRLS
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Download Schedule-at-a Glance
Packges Information
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Date and time |
October 19 9:00am - 4:30pm
October 20 9:00am - 7:00pm
October 21 8:00am - 8:00pm |
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Place |
Keio Plaza Hotel Tokyo, JapanTop Floor 47F
HDI-Japan 2005 Conference Party & Prize Giveaway will be placed 3rd Floor
 Access&Map
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Registration Packages |
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No Member |
HDI-Japan Member |
Pre Conference Workshops
October 19 |
58,000JPYen |
48,000JPYen |
2 Days Full Conference Package
October 20-21 All Activities |
58,000JPYen |
48,000JPYen |
1 Day Conference Package
October 20 Or October 21 |
34,000JPYen |
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3 Days(October 19-21)Registration.10,000JPYen Off |
Conference & Exhibit Hall Floor Plan
Size to be large in a click
Exhibiting Information
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